Privacy Policy

Last updated: 16 August 2026

Central Coast Water Filtration ("we", "us", "our") supplies and installs water filtration systems across the Central Coast, Sydney and Newcastle, NSW. We respect your privacy and handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains what information we collect, why we collect it, how we store it and how you can contact us about it.

1. What we collect

We only collect the information we need to provide quotes, bookings and installations, including:

Your name, phone number and email address
Your address or suburb, so we can service your property and provide accurate quotes
Details about your home and water supply that you share with us
Booking details such as your chosen system, appointment date and time
Records of our communications with you (calls, texts, emails and enquiry messages)

Payment details are processed by our payment providers and are not stored by us.

2. How we collect it

We collect information directly from you when you:

Fill in an enquiry or quote form on this website
Book an appointment through our online booking calendar
Call, text or email us, or contact us on social media
Engage us to supply or install a system

3. How we use your information

We use your information to:

Respond to enquiries and provide quotes
Confirm, manage and carry out bookings and installations
Provide warranty support and service reminders (such as filter replacements)
Send you information you have asked for about our products and services
Improve our website and services

We do not sell, rent or trade your personal information. You can opt out of any marketing or reminder messages at any time by replying STOP to a text, using the unsubscribe link in an email, or contacting us directly.

4. Who we share it with

We only share personal information where it is needed to deliver our services, including with:

Our licensed plumbers and installers, so they can attend your booking
Service providers we use to run the business, such as our booking and customer management software, payment processors and email providers
Anyone else where you have given consent, or where we are required or authorised by law

5. Overseas disclosure

Some of the software providers we use (for example, our booking and customer management platform) may store data on servers located outside Australia, including in the United States. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

6. How we protect your information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. This includes using reputable software providers, restricting access to those who need it, and securely deleting or de-identifying information we no longer need.

7. Cookies and analytics

Our website may use cookies and similar technologies to help it function and to understand how visitors use the site. This information is aggregated and does not identify you personally. You can disable cookies in your browser settings, though some parts of the site (such as online booking) may not work as intended.

8. Access and correction

You can ask us at any time to access the personal information we hold about you, or to correct information that is inaccurate, out of date or incomplete. Contact us using the details below and we will respond within a reasonable time.

9. Complaints

If you believe we have mishandled your personal information, please contact us first using the details below and we will do our best to resolve your concern promptly. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

10. Changes to this policy

We may update this policy from time to time. The current version will always be published on this page with the date it was last updated.

11. Contact us

Central Coast Water Filtration
Phone: 0483 982 922
Email: centralcoastwaterfiltration@outlook.com